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Writer's picturePui Yi Peri Chiu

Social media marketing: 
The benefits and challenges of Art Museum & Contemporary Art Gallery

Introduction:

Throughout the rise of internet and technology innovation, art museums, galleries,

and so as many other worldwide businesses have launched their work into multiple

social media platform as an integrative approach to increase their organisation’s

recognition, public relation, communication technology, and information exchange

in the online world. (Kotler, 2001) This includes blogging, vlogging, postcasts,

content sharing online, also with the aim to boost promotion and interaction with

diverse audience in a global scale.

With a focus specifically in the art museum and the creative industry sectors, the

emerging popular Social media platform such as instagram, facebook, and twitter

are providing art museums, galleries, and creative organisations many new

possibilities to increase museum’s prominence and public engagement. (Troshani,

2015) Especially, when it applies to the social media features such as “hashtag”(#),

and “tag” (@) on one of the world’s most popular and mainstream social media

application - Instagram. In which, Instagram becomes a common tool that allows art

museums and galleries to increase promotion, interaction, participation, and the

enhancing of the visitor online experience with a goal to reach their work to a much

wider audience by using those features. (Budge, 2017) This provide new ways of

experiencing culture in the role of museum and social media marketing implication.

Moreover, this has also encouraged a participatory culture to the art museums,

galleries, and many art-related institutions to connect with a global range of artist,

designers, educators, curators, and online users. (Drotner, Schrøder, 2013) In which,

this also help to enhance art museums and galleries in social networking and global

connection to gain their worldwide recognition.

Nevertheless, while art museums and galleries are becoming fully embrace to the

participatory potential of social media. The application between the art museum

industry and social media have raised questions to the theoretical challenges

stepped in discourses of art museum’s traditional values, authority and materiality.

(Davis, 2020) Museum critiques argue that museum’s integrity has shifted to

prioritise to suit the market trend. Especially when it comes to the change of art

museum positioning themselves in social media and multi-disciplinary content

creation throughout the internet. (Davis, 2020) In addition, the increased use of

social media marketing and its online exhibition have also set up challenges and

raised questions wether the online framework of art museum and gallery have

affected public interest to visit the museum physically. (Bradley, Esche, 2007) With

the issues in mind, we argue whether social media use in museum spaces is leading

to a decreased public engagement in this area, as well as lowering the value and

standard of art museum and its objectives in long term.

With reference to case studies from a broad theoretical and chronological range.

This essay pertaining to an analysis of the benefits and challenges of art museums

and contemporary art galleries approach into Instagram marketing. With an aim to

find out where art museums and galleries are now and what their future might hold

in the area of social media marketing.



The museum’s mission in the era of social media

Art museums and galleries, like most institutions are guided by ideals laid out in a

statement of mission. (Cannon-Brookes, 2001) There are no doubts about different art

museum and gallery has it own historical background, specialisms, and future aspiration.

Particularly, we will be discussing how different types of art museum and gallery position

themselves into Instagram. In what way do they portray themselves on a social media

platform? How does the use of Instagram benefiting or affecting their mission and

objectives?

Art Museums

To begin with, traditional and modern art museum focus on illuminate the histories of

culture, permanent collections, national collection, display and interpretation. (Conforti,

1993) Art museums shatter a commitment to preserving the objects in their care for

posterity and to making those objects available to the public. The role of an art museum is

not only a place for education and the preservation of treasured objects. In fact, the

traditional art museum and the value proposition for art and culture. It also provides

platform for international dialogue, healing conversations across the divisive boundaries,

and even to offer places of refuge, spiritual and cultural nourishment throughout time.

(McClellan, 2008)

Living in the 21st century, art museum continue to share the goal of championing art and

artist, as well as its value to the society. With an objective to create rewarding experience to

welcome broad and diverse audience to inspire, learning and research. (Meskimmon, 2011)

At the same time, art museum have also established alternative models in the fundamental

changes to suit the market trend. This includes new models of art collection and curation,

art centres, art fairs, art markets, artist agencies and artist cooperatives with changes in

many forms of cultural consumption with sales driven. (Kotler, 2001)

The Contemporary Art Galleries

& commercial galleries

In contrast, the contemporary art gallery’s dedicated to exhibition only. Their mission set

to deliver contemporary art, bring art to life to digital space and assist new emerging artist

to reach their work to a much wider audience by collaboration with artist co-operatives.

(Suess, 2015) They focus on developing multi-disciplinary projects, exploring the

relationship between technology and culture. (McClellan, 2008) Whereas, the commercial

galleries are privately owned. Their mission focus on independent gallery models, for

profit galleries that select and represent artists and sell their work via the contemporary

art market and art events. (Rusakov, 2020) Sharing a similar ideology as the art museum

sectors, both of the contemporary art gallery and the commercial gallery are using

Instagram and other social media platform to boost promotion, advertisement, and

especially with their goal to expand their social networking to reach as many audience as

possible. (Rusakov, 2020) Benefit from Social Media

Art museum adapted to accommodate new trends in technology. They are transforming themselves

into social media characters to display and advertise their works instantly to the world on a low

budge. Also have taken advantages of the instant display of work that will be shown permanently

online (unless if the social media company and its platform shut down.) Additionally, the art

museum and galleries can edit or remove their work from the instagram feed anytime they want

simply by clicking the buttons. Unlike the traditional exhibitions, which will cost a much higher

budget to modify or remove any framework if the artwork have already been publicised in the

museum. (Budge, 2017)

Along with the rise of internet and social media development, art museum and galleries have been

promoting engagement with online audience. Art museums as cultural institutions have been

increasingly utilised social media as an essential tool to communicate with current and

prospective audiences. (Budge, Burness, 2017) Not only for the purpose to increase reputation and

boost popularity. Art museums and galleries have focused on engaging the public in their

collections, exhibitions and programming as they reimagine themselves in the light of changes in

technology and visitor expectations. Social media framework also help art museum and gallery to

gain worldwide attention to their works including their collection, exhibition, and events. (Belting,

Buddensieg, Weibel, 2013) Instagram enables the online audience to interact with the art museum

and gallery directly. This encourage a participatory culture between the art museums, galleries

and the diverse online audience. Everyone can now directly interact with art museum, or even be

part of their community by using the instagram feature such as “hashtag”(#), and “tag” (@).

Case Studies: The V&A & Saatchi Gallery

To be more specific, we will be looking into examples with case studies of the Victoria and Albert

Museum (V&A), and the Saatchi Gallery. This includes analysing the V&A’s and Saatchi Gallery’s

instagram feed and stories,stories, for the purpose to explore how they transform themselves from

an art museum, gallery to a digital brand via social media panels. The V&A’s Mission

To start with, The V&A is the UK’s national museum of art, design and performance located in

South Kensington, London. The V&A organised as a Museum of Manufactures in 1852, and

transform to the “state-of-the-art-galleries” as a non-departmental public body of the department

for culture, media and sport, and charity. (Victoria and Albert Museum, 2021) The V&A portray

themselves as the world’s leading museum of art, design and performance. The museum itself

holds many of the UK’s national collections and houses with some of the greatest resources for the

study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass,

ceramics, book arts, Asian art and design, theatre and performance. (Forster, 1991) The V&A’s

mission set to expand the V&A’s international reach, reputation and impact. At the same time, the

V&A also focus and deepen the relevance of their art collections to the UK creative and knowledge

economy. (Victoria and Albert Museum, 2021)

The V&A approach to inspire people wherever they live, and explore the nationwide activity the

museum undertakes with museums, local authorities, universities and schools, charities and

community groups. (Forster, 1991) With their mission and goal to enrich people’s lives by

promoting research, knowledge, and enjoyment of the designed world to the widest possible

audience. The V&A strive to “make the V&A matter” with an aspiration to create a world class visitor

and learning experience across all V&A sites and collections. The V&A has also developed as an art

institution, collaborate with RCA with MA courses. The V&A academy itself including educational

art school, primary school, secondary schools and colleges that is also involved with various

initiatives that bridged art and science. (Victoria and Albert Museum, 2021) How is the V&A using Instagram to fulfil their mission?

The V&A’s instagram account (@vamuseum) is considered as an active account with a 1.5 million

followers (Potential audience), the museums shared their work on a daily basis (one post per day in

average). (Vamuseum, 2021) Featuring a mixture of their art collection including sketches,

sculpture, accessories and their fashion collection by posting photographs with short caption

(Ranging from 50 to 100 words per post). (Vamuseum, 2021) Most of their post have at least 5,000

“likes”, “Views” and hundreds of comments in average. This suggest that the V&A’s social media

account (@vamuseum) have obtained a great attention from other social media users and online

audience. Not forget to mention about the V&A shop and cafe, in which the V&A has opened a

separate social media account on instagram (@vamuseumshop) with a 11.3K followers for the

approach to promote their products. (Vamuseumshop, 2021) Another instagram account

(@museumchildhood) with 21.1k followers to promote the V&A Museum of childhood in Bethal

Green houses and the V&A’s collection of childhood-related objects. (Museumchildhood, 2021) The

V&A instagram’s feed demonstrates a strong visual portfolio to display their artwork in the

Instagram’s digital space. This also allows other online audience to preview the V&A’s collection

immediately, and be able to learn about their artworks from their post. Potentially, this also help to

encourage online audience to “re-think”, to “learn” and “voice” their opinion directly to the art

museum. (Victoria and Albert Museum, 2021) In addition, the V&A has also created many other themes and features on their instagram stories

and IGTV, which is a video-based platform that enable social media users to share a up to 10

minutes length video to the public. This includes the showcase of exhibition and set up behind the

scene; Professional talks about the career working in the art museum and creative industry;

Learning experience by answering “quiz” about their art collection, motion graphics, art history

and design documentary. (Vamuseum, 2021) Instead of seeing the pristine image of a newly

renovated work of art ready for redisplay. The social media participants can witness the process

from the viewpoint of a conservator. Many experts believe that sharing internal museum processes

with the public is the driving force behind online public engagement. (Snow, 2015)

The V&A has taken advantage of Instagram, and produced works to increase educational content

creation and interaction with the diverse online audience. They aim to research and gain data

about public’s taste and public interest in order to increase the quality of their future content.

(Mon, Koontz, 2020) The Instagram “hashtag” function has also enabled everyone to tag or hashtag

their accounts, so that anyone’s image could be featured on the V&A’s “tagged” feed. This also help

the V&A to build a worldwide social network. (See image 3) In which, everyone can be participated

and involved as part of the V&A, so as other art museums. (Vamuseum, 2021)

Challenges for the V&A, and art museums

on Instagram

The characteristics of the art museum and its leader impact social media attitudes, behaviours and

intention towards social media have been downgraded. (Journal of Conservation and Museum

Studies, 2013) The content that were shared through the V&A’s instagram account are very limited.

In which, they managed to demonstrate a great portfolio to showcase a range of their collection.

However, there are many missing pieces due to the limitation of social media, many of the V&A’s

museum mission have not been mentioned or included in their social media site. (Vamuseum,

2021) Such as the V&A academy and community that are stated on their official website. In

addition, the display works that are published on instagram are completely random. Sometimes a

mixture of fashion, sometimes a random photograph of the museum. Depends on which subject

can attract more likes and followers. There are no orders or structures, and it is very hard for the

audience to research any specific work from their Instagram site. Furthermore, when we looked at the V&A’s instagram feed and its content shared on their feed and

stories, it is clear to see that the V&A has completely changed their use of visual languages.

(Journal of Conservation and Museum Studies, 2013) The art works are simply described by whom

that are behind the screen of instagram and in charge of the museum’s social media account, or

informed by agency and authority on the part of the user. (George, 2015) In which, their content

style have been shifted to the “social media aesthetic” and standard. (see image) For the purpose to

suit the public’s taste and the market trend. (George, 2015)

Decrease of Museum’s traditional value,

authority, and materiality.

In the context of a rapidly expanding consumer society with hunger for material and attention

comforts, the latter position has itself been contested by proponents of traditional values.

(McClellan, 2008) The rise of art museum relying on social media have raised concern of the

museum’s authority and materiality on a broad-based reaffirmation of principles. Museum’s

manager find struggle with the issue of maintaining their museum’s integrity as a “distinctive”,

“collecting”, “conceiving”, “researching”, “exhibiting”, and “educational institution”. (McClellan,

2008)

Social media has blurred the lines between traditional roles of exhibition developers, artists,

educators, and conservators, merging with roles previously assumed by marketing and public

relations department. Before the emergence of social media, marketing and public relations staff

members were responsible for representing the image of an art museum and institution by

organising the exhibition, collection, display and Interpretation. (Kotler, 2000) Whereas, along

with the rise of Instagram and other new emerging social media feature, especially due to the

impact of COVID-19 pandemic. Art museums are focusing much more on digital display and social

media marketing. (Kist, 2020)

The social media department or the person who is behind the screen of Instagram is now becoming

in charge of the art museum’s social media account become the presence of the museum and its

organisation. (Kotler, 2000) This lead to a concern of how historical, ethnic, and cultural

characteristics are rewritten by the global culture and economic transformations that are taking

place in the social media marketing sectors. (Troshani, 2015)

Disempowerment of the controlled zone

Despite museum find themselves attempting to placate patrons and critics of different stripes

while keeping an eye on rising costs and competing form of recreation. (McClellan, 2008) The

mission and aspiration of an art museum have shifted to prioritise “the market trend” rather than

preserving the traditional value of an art museum’s authority and materiality. Given that

worldwide reputation and global recognition are vital to measure the success of many museums in

the modern age of social media and globalisation. (Troshani, 2015) Art museum is encouraging a

participatory culture with an aspiration to reach as many as audience as possible. This is also due

to the fact of the increased competition along with the rapidly growth of online art galleries, online

exhibition, online businesses in the social media sectors. (Kotler, 2000) The participatory culture between art galleries

and artists via social media

The participatory culture has also been widely shifted in the contemporary art gallery and the

commercial gallery sectors. Sharing a similar objectives for the purpose of increasing reputation,

promotion, participation by opening their gateway to the worldwide audience. (DeAndrea, 2012) In

recent year, there is a rising number of contemporary art galleries offering new opportunities to

promote other artist’s and designer’s work by “featuring” or so called “a shout out" from their social

media account. (Blumberg, 2018) Particularly, the art galleries are openly inviting everyone to

interact with them by using the tag and hashtag feature. With a chance to get promoted or

published by the art gallery via their Instagram account. (Puncer, 2019) This has successfully

attracted many new visitors, online audience, and social media users to engage with the gallery by

using those feature to share their post with the gallery, follow, and like their posts. This is

becoming a common strategy in public relations and social media marketing. (Puncer, 2019) Saatchi Gallery’s Mission

Follow another example with case studies of the Saatchi Gallery, in which, the

gallery has been actively promoting instagram culture and the participatory culture

with the online audience. (Littlefield, 2008) Located in London, Sloane Square, the

Saatchi Gallery is famous for presenting contemporary art exhibitions showcasing

the work of emerging artists since 1985. As a registered art charity, the Saatchi

Gallery’s mission set to acquire a strong reputation for introducing artist who would

later gain worldwide recognition. They strive to present projects in physical and

digital spaces that are engaging, enlightening and educational for diverse

audiences. (Saatchigallery.com. 2021) According to their mission statement, their

organisation seeks to collaborate with artists in an open and honest manner with a

primary aim of introducing their work to a much wider audience. The gallery

presents curated exhibition on themes relevant and exciting in the context of

contemporary creative culture, with its value to reveal the possibilities of artistic

expression to young minds, encourage fresh idea and stimulate innovation.

(Saatchigallery.com. 2021) With a 2 million followers of their main instagram account (@saatchi_gallery), the Saatchi Gallery

present a high performance and activities on their Instagram account. They have created various

name of hashtag for everyone to interact with the gallery. (saatchi_gallery, 2021) Such as “#saatchi”,

“#saatchitakeover”, “saatchiart” which enable anyone to display their work to the gallery and a wide

range of audience with a chance of being acknowledge by other users. (saatchi_gallery, 2021)

Moreover, they have also created many other hashtag for the event promotion purposes such as

“#JRSAATCHI” to engage with their new solo museum exhibition JR: Chronicles launched from 28

January - 11 April 2021. Also include other hashtag such as “#saatchigallerymembership” to find

out more information about their membership. The gallery also invite artist, creatives, and art

educators to host instagram live stream sessions as part of their “#saatchiartclub”. In which, the

Saatchi gallery has also actively promoting their gallery education program shared on IGTV for all

viewers to access. (Saatchigallery.com. 2021)

The Saatchi gallery has certainly being very successful in social media marketing and fulfil their

mission via instagram. For the objectives of providing an innovative platform for contemporary art

and culture. In which, the Saatchi gallery introduce different theme every week for everyone to

participate with their social media event. Everyone can be involved and potentially have a chance

to “win” a feature and get their work published by the gallery. As the gallery state to introduce

different new emerging “artist” and their work on a daily basis, and help them to boost visibility

and reputation in the social media world. (Saatchigallery.com. 2021)

Issue: everyone is becoming an artist

However, sharing a similar issue with the V&A, the art museum and gallery have now opened their

gateway to all the online users. Welcoming everyone to interact with their social content with the

aim to boost visibility. Where everyone can share their texts, photos, or videos and potentially get

involved and participate as part of the art museum’s or art gallery’s social media community

simply by using the tag and hashtag function. (Carey, 2012) Social media and Instagram is

becoming this online hybrid place where the lay public can offer their works to others with the aid

of media art, be part of the museum’s community and without the guardians of the art world. This

social media trend of democratic art is encouraging a culture of "Everybody is an artist and

everybody is creative on the web.” (D’Avossa, 2013) Suggest a warning that art in general has lost its

monopoly on creativity. Public activism was already a major factor in revolutionary art practices

and strategies. Due to the public and private activism in the political social, and artistic spheres

performed on social web platforms and in the public spaces. (Troshani, 2015) This is so called the

“user innovation”, and “consumer-generated content” that has led to a new kind of democratic art

living in the epoch of expanded creativity. The masses’ creativity have been censured. (Troshani,

2015) For instance, when we look at some of these “featured art” by the Saatchi Gallery, as simple as an

image of a circle, or photograph of fruits, with an extremely short caption and tagged the social

media user. (saatchi_gallery, 2021) Those lucky users become the famous “artist” who get exhibited

and recognised by one of the world’s leading contemporary art gallery immediately. Which

encouraging more and more new emerging “social media artist” or “Instagram artist” publishing

photoshop arts with the aim to attract more followers and get published by those contemporary art

galleries if they are lucky enough. (Ursyn, 2015) However, this kind of instagram culture has raised

questions of how the gallery define what art is and what good art is? How do they define and

stipulate what could be exhibited on their instagram feed? Whether it has been discussed by a

group of the art gallery’s members? Or it has been taken control by the person who is in charge of

the gallery’s social media account? Or is it through the artist agency? or even a social media

marketing agency? The gallery ought to draw a clear line to the procedure and criteria of how and

why they select the specific work to get published on their social media channel. (Ursyn, 2015)

Low quality of work display

Despite the use of their instagram feed and story in content creation are being able to reach a much

wider range of audience. Nevertheless, when we look into their instagram feed, or so as other art

museum’s social media account, it is hard to review the art collection the same way as it is in real

life. (Puncer, 2019) Not only because of the use of content quality and languages are being adjusted

to the social media standard. But it is also due to the fact that all the published artworks including

the museum’s art collection, sketches, paintings, sculpture, are all being resized and compressed

into low resolution quality of images. Specifically, instagram only allow a maximum resolution of

1080 x 1080 pixel / 1080 x 1350 pixel for the main feed, and 1080 x 1980 pixel for instagram story.

(MacDowall, 2019) We argue that the low quality of content display can not entirely represent the

artworks. In fact, it has taken away the beauty and value of the objects that are showcases on their

Instagram features. (Ursyn, 2015) The artworks that were posted by the V&A and Saatchi Gallery

can not entirely offer the same experience to the audience compare to the physical experience in

real life. The social media display Can not replace the physical museum’s and gallery’s experience

Given an example of this stunning piece of art installation - United Nations, which features

international flags made entirely out of human hair - created and produced by Wenda Gu, a

Shanghai-born artist. (Gu, Bessire, 2003) The installation was located in Saatchi Gallery, and it was

part of the exhibition in which deliver a clear the message of “East meets West” in cultural

translation. The display features 250 works and looks at the impact of the pop art movement

globally, with many artists from the former Soviet Union, China, and Taiwan among those

represented, along with figures from the UK and US. (Gu, Bessire, 2003) The artwork was displayed

in a massive space of room, (Saatchigallery.com. 2021) where visitors could look around the art

piece in a 360 degree. Visitor can view the piece in details. Not only by looking around the fabric

with reflection of light, shadow and transparency. But actually, the visitors were able to feel the

texture, the sensation of smell, and emotion engaging the artwork with their physical experience.

This kind of visitor experience can never be replaced by looking at photographs on social media

channel. (Ursyn, 2015) Even though, we know it is just a way of presentation combine with the

social media feature. This called into question and judgement by museum critics and the

encounters whether the low resolution of display can really increase public’s interest about their

museum and artwork? Or instead, it actually reduce the impression, attractiveness and public’s

interest of the pieces as a matter of fact that anyone can just simply go on their instagram to

preview the work on a digital space within minutes. (Laws, 2019) This might result to less visitors

and physical public engagement due to the increase of online display, as online and social media

will continue to lead the future trend. (Ursyn, 2015)

Solution: Find the balance of the use of social media

It seems inevitable that the museums will become “hybrid places, combining recreation and

learning, allowing visitors diversions from the intense stimuli of strolling through galleries and

viewing multitudinous objects. (McPherson, 2006) The art museum need to continue focusing on

bringing art and the arts to life. “Quality instead of Quantity.” Even though we agree that

interactivity and participation of social media have been beneficial to the art museum and gallery

industry. It is necessary for the art museum and gallery to understand that they are responsible to

protect the value of art and asset of creativity. Maintain the gateway of the dominant artoperatives.

(Henning, 2006)

Participation with the art museum should be addressed to a much higher standard. To be specific,

the art museum need to justify what is good art and why the art is being display on their social

media feed. Moreover, in what way do they select to publish the work from other social media users

when it comes to collaboration with other online audience. Who are the judges? Who are the

people to take control behind the screen of the social media account? (Ursyn, 2015) All these

questions remain an answer to be justified by the art museum and gallery. Conclusion

Living in the digital era of multimedia, art museums and galleries are positioning

themselves in the diverse digital space working in online exhibition, curatorial

strategy, global branding, digital marketing, entertainment, and education

working across in diverse aspects to fulfil the new museum’s mission. To a certain

extent, art museum engagement with social media represent a form of

organisational change. (McClellan, 2008) The connected museum in the world of

social media have increased the museum’s popularity, visibility, and have gained a

worldwide recognition thanks to the convenience and accessibility of Instagram

and other social media channel. (Budge, 2017)

In this essay, we have discussed about the benefits and challenges of the use of

instagram in the art museum and gallery sectors. With case studies of learning how

the V&A and Saatchi Gallery positioning themselves on Instagram. We have

discovered that both the V&A and Saatchi Gallery have done an excellent job to

fulfil part of their mission and goal. Especially when it comes to expanding

international audience reach, with an approach to increase reputation and deliver

an outstanding digital experience through the Instagram channel. On the bright

side, the new role of art museums and social media implications are extensive for

cultural institutions given the uptake of social media in all corners of life, with

museums and galleries being a lively context for social media use via mobile and

laptop technologies. (Budge, 2017) We found that the museum and gallery use of

Instagram have successfully engaged online audience in a manner that

transcended the digital space and extended their interactive experience. The art

museum and gallery have now opened up their gateway to everyone for

participation as part of their community. (DeAndrea, 2012)

However, we argue that this ideology of “Everyone can be an artist” has led to a

decrease of museum’s traditional value, authority, and materiality. In which, more

and more social media user can simply open an Instagram account and claim

themselves as an artist, creators, or designers that everyone can get involved and

participate as part of the art museum and gallery. Which was once a state-owned or

privately controlled zones in the creative domain. (Troshani, 2015) As a result, the

encouraging social media culture of “everyone can be an artist” might actually

affect to deduct the value of art and the artist community. (Ursyn, 2015) This has

also raised concern that the social media display function will actually reduce

public’s interest to visit the museum physically as many works are already being

shown online. Which might result to a decrease of physical public engagement in

the future. (Laws, 2019)

In fact, we believe that art exhibition, collection, installation require a wellyplanned

curatorial strategies. In short, different art pieces / paintings / sculptures

require different setting of space, installation, lighting and other equipment.

(Blumberg, 2018) However, the continue growing instagram culture has taken

away that special impression of the exhibition. There are many stunning

exhibition and 3D installation that have been squeezed to the low resolution of

images that being published on social media. (Ursyn, 2015) While the art museum

entitle to promote that “digital growth” with the aim to meet target of increasing

their social media followers and audience. The art museum and gallery attempt to

post on a daily basis, while lowering their visual standard and the use of languages

in content creation to suit the market trend. We suggest that the art museum and

gallery should stop measuring the success of their performance by the amount of

“followers”, “likes”, “views” or “comments” in competition to other organisation. As

well as to avoid lowering the museum’s standard to fit in the social media culture.

(Journal of Conservation and Museum Studies, 2013)

All in all, the art museum and galleries need not to be afraid of using

entertainment and applying their creative work in the social media channel. They

should embrace it as a tool for learning, and potentially attracting a wider and

more diversified public. (McClellan, 2008) As a result, the art museum and gallery

will need to find the balance between protecting its value, authority and

materiality. While they bring in the target to maintain their content in the highest

quality as possible. The art museum and gallery should focus on delivering art and

promoting culture. Make the arts all meaningful again. Enlighten and create

impression to the diverse audience and art-operatives for their future mission and

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